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SMS Terms

Last updated September 19, 2026

These SMS Terms govern text messaging sent through the Nailzy platform, operated by Gloora LLC, on behalf of participating salons and businesses.

1. SMS Program Description

Two kinds of text message are sent under this program, both about your own appointments and services:

Automated notifications from the salon you booked with, sent by Nailzy on its behalf:

  • appointment confirmations,

  • reminders,

  • reschedules,

  • cancellations,

  • verification codes,

  • and account notifications.

One-to-one messages from the salon, sent from the salon's own business number and written by a member of the salon's team or by the salon's virtual assistant, Ava, which replies only inside a conversation you started:

  • questions about your appointment or the service you booked,

  • letting you know about an opening or a change that affects your appointment,

  • and replies to messages you send the salon.

These programs are not used for marketing or promotional campaigns, bulk or automated blasting, or third-party or affiliate content.

2. Consent to Receive Messages

You consent to receive the messages described above in either of these ways:

  • by providing your mobile phone number and checking the SMS consent box when you book with a salon, which covers that salon only; or

  • by texting the salon's number first, which allows the salon to reply to you in that conversation.

If you book by phone and answer yes when the salon's virtual assistant asks whether you would like text messages about your appointment, you will receive the automated appointment notifications described above from Nailzy on the salon's behalf; that answer does not authorize the salon to start one-to-one text conversations with you. Saying no, or not answering, does not affect your booking.

Automated messages are sent using automated technology. Consent is given separately for each salon and is not shared between salons.

Consent is not a condition of purchasing products or receiving services.

3. Message Frequency

Message frequency varies depending on your bookings, account activity, and platform interactions.

4. Message & Data Rates

Message and data rates may apply according to your wireless carrier plan.

5. Opt-Out and Opt-In Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you may receive a final confirmation message and will not receive further messages from that salon's number.

To start receiving messages again, reply:

START

6. Help Instructions

Reply:

HELP

for assistance regarding the messaging program.

You may also contact Nailzy support:

For questions about a specific appointment, you can also reply directly to the salon's message or contact the salon through its booking page.

7. Supported Carriers

Message delivery is subject to effective transmission by your wireless carrier.

Wireless carriers are not liable for delayed or undelivered messages.

8. Privacy

Your use of the SMS program is also governed by our Privacy Policy.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Nailzy does not sell SMS opt-in data or consent records.

9. Changes

We may update these SMS Terms periodically.

Continued participation in the SMS program constitutes acceptance of revised terms.