Returns & Refunds Policy

You have 30 days from the date your item shipsto request a return. Requests made after the 30-day window has closed are not eligible. Items that have not yet shipped aren’t eligible for a return yet; if you need help with an order that hasn’t shipped, contact support.

Go to Account → Orders, open the order, and select “Start a return.”Choose the items and quantity, pick a reason, and add notes or photos if helpful. You’ll receive a return number, and we’ll email you once your request has been reviewed. Returns are reviewed before a label or refund is issued.

If an item arrives defective, damaged, incorrect, missing parts, or is otherwise our error or the seller’s error, Nailzy provides a prepaid return shipping label after your request is approved.

For change-of-mind returns (for example, you no longer need the item or preferred a different color), you may be responsible for return shipping. Approved refunds may be adjusted when allowed by the applicable return terms, and we will inform you of the final refund amount.

Fulfilled-by-Nailzy items are returned to a Nailzy return warehouse. Fulfilled-by-Seller items are returned directly to the seller for inspection. In some cases we may approve a return without asking you to ship the item back. The return method is confirmed on your approved return.

Approved refunds are issued to your original payment method. Card payments are refunded through our payment processor, Stripe, and any Nailzy coins applied to the order are restored to your account.

Refunds are typically processed within 3 business days after we receive and inspect your return. Return label and address details are usually finalized within about 1 business day of approval. After a refund is issued, the time for it to appear on your statement depends on your bank or card issuer.